The program involves the leading retailers and some 100 stores. Attention to detail and problem solving are key in this program. The proactive maintenance program consists of regular visits to each store to identify maintenance issues, which are promptly solved if possible. On the other hand, reactive visits to stores are done to solve technical issues or replace damaged materials. These issues may be reported during the regular proactive visits or by the client’s Field Team. A really urgent issue is attended to within 24 working hours. Additional visits to the stores are done to install new fixtures, and/or to replace existing ones. Finally, there are also seasonal visits to implement new products, new visuals or new video content. In all cases, detailed reporting is prepared and sent after each store visit.
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